Our Merchant Account (the company that processes our credit card transactions) requires us to specifically describe these policies for you. And we want you to know them anyway:)
When you become our client, we have forms that we mutually sign, reflecting the following:
We do not sell or share your your contact information with anyone. We don’t even have a newsletter or an email list. We want you to contact us because it’s your idea. We require your written consent to discuss your project or your transaction with anyone else besides you. You also need to give us your written consent if someone else (besides you) is coming to see or pick up your custom order.
We will gladly sign your NDA (non-disclosure agreement). We contract with many high-profile clients for their projects that need to be kept off of social media and out of the press until the owner (you) decides it’s ok. When we sign your NDA it means we are giving our legal oath to keep our mouths shut about your film build project, product development project, etc. Everyone in our shop, from managers to staff, has to abide by this.
In many cases, we will ship a custom costume to you only if we’ve already seen you in person for measurements and fittings. Too many things can go (and have gone) wrong when tailoring for a body we’ve never seen and fit in person. It’s our decision to make.
We make exceptions for remote producers who we know well and with whom we have good relationships. When we’re shipping a costume to CA or anywhere else, we must fully understand how the costume should fit, who is taking the measurements, and who there will do any needed alterations.
You Need to Visit Us in Person:
If you’re a civilian and not a producer or client we’ve worked with in the past, you have to come see us for fittings. Your custom costume, gown or other item will generally require one to three fittings. We may make exceptions for stretchy dancewear, unitards and leotards, plus big capes, cloaks, tunics, etc.
Custom Services Agreement:
Your agreement to commission McGrews for our custom design services is not a retail transaction. Payment schedules and terms are clearly stated in our forms. By signing them, you are agreeing to pay in full for our custom services, even if your event gets cancelled or your grandmother doesn’t approve of your taste. We will only contract with adults over 18 years of age, or their parents if the costume or prop is for a minor child.
We take great pride in our work and our reputation is famous, as is our client list. We make quality items with great attention to function, fit and details, as you have already seen in our portfolio.
We will agree to undertake your project because it interests us, because we want you to show off our best work, and because we want you to own a one-of-a-kind item.
Deposits are required at the beginning of any contract. This is generally 50% of your total balance and is required for the shop to start working on your project. Your deposit says you’re serious about seeing the project through to its completion. Deposits are not refundable nor are final balances refundable.
Final payments are due on the agreed date in our contract. Payment of your remaining balance can also be paid in advance. Items never leave the shop without being fully paid for. We submit any outstanding balances to our collections agency and you pay our legal fees if we have to sue you for payment.
If your film, photoshoot or wedding gets cancelled or postponed, or if you can’t or won’t attend it for some reason, you are still legally responsible for the balance of your custom order. All custom work must be paid for in full and picked up by the agreed date. Any custom item not picked up by the agreed date, original event or wedding date becomes the property of McGrews and we get to decide what to do with it.
Release of Liability and Hold Harmless:
You agree to hold McGrews harmless and release all liability for any accident or injury that you or your actor might experience while wearing or using your new custom costume item or prop. You also agree to hold McGrews harmless and release all liability for any property damage that you might cause while wearing or using this costume or item. You agree to hold McGrews harmless and release all liability for any legal or punitive actions taken against you for your behavior while you are wearing or using your costume or prop item.
Alterations and Repairs:
When you pick up your item it will be beautifully finished and made to last. You will be given instructions for its general care and cleaning, and you bear the responsibility of following these instructions. With regular wear and use, your item may need future repairs or alterations. These are additional charges and are not included in your originating contract.
Your custom costume or clothing item will typically require one to several fittings, as detailed in your payments and fitting schedule form. Three fittings (if needed) are included in the total cost of your custom order. If further fittings are required, these occur at a rate of $30 each.
Underwear is required of all clients during all fittings. We reserve the right to refuse a fitting if a client isn’t showered and/or wearing underwear. Notes about fittings (items remaining to be finished or changed) will be in writing and you will sign off on the action items listed.
Any changes in either a sketch or your costume mock-up must be made before your second fitting. Changes can result in an increase in your total cost. Any additional changes incurred from an order change must be included in your final payment. Any agreement for changes between the customer and the designer must be in writing and signed for.
If we are replicating or duplicating a known, iconic costume or clothing item that can be found in a film, comic book, video game, magazine, etc, we usually do not provide a sketch. We ask that you provide these visual references for us. If your costume is unique or new, however, we may create a thumbnail sketch which is included in the price of your overall contract. Any additional sketches that may be needed are provided at $50 per sketch. Once your design is finalized, you are required to sign-off on your approved sketch.
Use of Photographs:
We reserve the right to photograph your project and fittings for our own reference, internal training, marketing and promotional materials, without any compensation to you. However, if we have signed your nondisclosure agreement, we will never publicly post or display these photos without your permission. Naturally, McGrews wants professional photographs of all our clients in their new costumes and with their new props! We offer professional photography services in-studio for our clients and visitors alike.
Even though we may not initially charge you our actual rates, we want you to understand and honor the value of skilled labor. In some cases, when your custom labor is completed, you will be asked to acknowledge in writing that the project you are signing for and taking home with you (______________) took _______ staff a total of ______ hours of labor to construct, and is worth $_________ in shop labor, even though we may have agreed to charge you less. Our interest is in cultivating a long-term relationship with you as a client.
All Custom Work Commissions, Deposits and Balances are Final. No Returns, Refunds or Exchanges.